Privacy Policy
How Energy Quotes collects, uses, shares and protects your personal information under the Privacy Act 1988 (Cth). Last updated 1 October 2026.
About this policy
Energy Quotes helps households and businesses in Australia get quotes for solar panels, home batteries and related products from participating installers. This policy explains how we collect, use, share, store and protect personal information, and how you can access or correct it or make a complaint. It is written to meet the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
In this policy, "we", "us" and "our" mean the business that operates Energy Quotes, named in "Contact us" below. "Personal information" means information or an opinion about an identified individual, or an individual who is reasonably identifiable.
What we collect
What we collect depends on how you use the site. When you ask for quotes we collect:
- Contact details: your first and last name, email address and mobile number.
- Property details: your postcode, suburb and state, the type of property, whether you own or rent it, and whether it already has solar (and its size, if you tell us).
- Energy details: your electricity bill amount and billing period or your annual usage, what you want from a battery, how soon you want to install, and any brands you mention.
- Consent records: what you agreed to, the exact wording you were shown, the date and time, and the IP address and browser type used, so we can show what you consented to.
- How you found us: the page you landed on, the referring website, and campaign or ad codes in the link you clicked (such as UTM and Google Ads click identifiers).
- Technical information: device type and browser, and records of how the site is used, collected through cookies and similar tools (see "Cookies and analytics").
- Your communications with us: emails, messages and requests you send, including privacy requests.
How we collect it
We collect most information directly from you when you fill in our quote form or contact us. Some information is collected automatically when you use the site (see "Cookies and analytics"). Installers we have sent your enquiry to may tell us whether they contacted you and how the quote is progressing, so we can check the service is working.
You can browse the site without telling us who you are. To arrange quotes we need your name and contact details, because installers can't quote without contacting you. If you don't provide them, we can't arrange quotes.
If we receive personal information we didn't ask for and couldn't have collected under this policy, we will destroy or de-identify it if it is lawful and reasonable to do so.
How we use it
We use your personal information to:
- check your enquiry is genuine, complete and not a duplicate, and match it with participating installers who service your area and offer what you asked for;
- send your details to those installers so they can contact you about a quote, and give you an enquiry number so you can refer to your request;
- answer your questions, handle complaints and privacy requests, and keep records of the consents you gave;
- operate, secure and improve the site, prevent fraud and misuse, and understand which pages and ads bring enquiries;
- send you energy guides and offers, but only if you ticked the box to receive them (you can unsubscribe at any time); and
- meet our legal obligations.
Sharing your details with installers
When you ask for quotes and agree to share your details, we send your enquiry to up to 3 participating installers who service your area. They receive your name, contact details, property and energy details, the brands you mentioned and your enquiry number, so they can contact you by phone, SMS or email about a quote. We do not share your details with more than 3 installers for one enquiry, and we do not sell them to anyone else.
Installers are independent businesses, not part of Energy Quotes. Once an installer has your details, it handles them under its own privacy policy. We don't currently charge installers for introductions. If that changes, we will update this policy before it applies.
Our staff review enquiries before they are sent. Installers are then chosen automatically by our software, based on the area they service, the products they offer, how many new enquiries they can take, and weightings we set. Our software also gives each enquiry a quality score from the answers you gave (for example, whether you own the property and how soon you want to install) and checks for duplicate enquiries. These checks help decide which enquiries are sent to installers. No decision about your credit, eligibility for a rebate, or the price you are offered is made by our software.
Who else we share it with
We also share personal information, only as needed, with:
- service providers that run the site for us: website hosting, database hosting, email delivery, analytics and advertising measurement, and IT and security support;
- our professional advisers, such as lawyers and accountants;
- a buyer or new owner of our business, if the business is sold, on the condition that this policy continues to apply to your information; and
- government agencies, regulators and courts when the law requires or allows it.
Overseas disclosure
Our main database is hosted in Australia. Some of our service providers (for example our email delivery, website hosting and analytics providers, including Google) may store or process information in other countries, most likely the United States. We take reasonable steps to make sure these providers protect personal information in a way that is consistent with the APPs. Participating installers are Australian businesses.
Cookies and analytics
Our site uses cookies and similar technologies. Some are needed for the site to work, such as keeping installers and staff signed in to their accounts. Others help us understand how the site is used and measure our advertising, through Google Tag Manager, Google Analytics and Google Ads conversion tracking. These tools may collect your IP address, device and browser details, the pages you visit and the link or ad that brought you to us.
You can block or delete cookies in your browser settings, though some parts of the site may not work properly. You can opt out of Google Analytics with Google's browser add-on, and change how Google personalises ads in your Google account's ad settings.
Marketing messages
We only send you marketing emails if you agreed to receive them. Every marketing email has an unsubscribe link, and you can also ask us to stop at any time using the details below. We will stop within 5 working days. Messages about an enquiry you made, such as follow-ups on that enquiry, are not marketing and may still be sent.
How we store and protect it
We store personal information electronically with our hosting providers. We protect it with encrypted connections (HTTPS), access controls that give staff and installers access only to the information they need (installers can only see enquiries sent to them), securely hashed passwords, and logs of administrative actions. No system is completely secure, so we also review our security as the service grows.
If a data breach is likely to cause serious harm to the people affected, we will assess it promptly and notify the affected people and the Office of the Australian Information Commissioner (OAIC), as required by the Notifiable Data Breaches scheme.
How long we keep it
We keep enquiry details for up to 2 years after your most recent enquiry, then delete or de-identify them, unless you ask us to delete them sooner or the law requires us to keep them longer. We keep records of the consents you gave and of which installers received your details for up to 7 years, so we can answer questions and complaints about how your information was handled.
Accessing, correcting or deleting your information
You can ask for a copy of the personal information we hold about you, ask us to correct it, or ask us to delete it, using the contact details below. We may need to confirm your identity first. We will respond within 30 days and won't charge you for making a request. If we refuse a request, we will tell you why in writing and how to complain. If we correct information we have already sent to installers, we will tell them when it is reasonable to do so.
Deleting your information from our records doesn't delete copies an installer already holds; please contact the installer as well.
Complaints
If you think we have mishandled your personal information, please contact us first using the details below and tell us what happened. We will acknowledge your complaint within 7 days and aim to resolve it within 30 days.
If you are not satisfied with our response, you can complain to the Office of the Australian Information Commissioner (OAIC): visit oaic.gov.au, phone 1300 363 992, or write to GPO Box 5288, Sydney NSW 2001.
Changes to this policy
We may update this policy as our service or the law changes. The current version is always on this page, with the date it was last updated. If a change significantly affects how we use information we already hold, we will tell you before it applies.